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Cancellation, Return, and Refund Policy
Cancellation Policy
No cancellations are allowed after the product is shipped. Please contact us for return shipping instructions; no refunds will be issued for refused deliveries (unauthorized returns will not be accepted and will be destroyed).
In some cases, we may be able to contact the carrier to route the shipment to the warehouse handling returns. Customers will be responsible for the carrier return cost and restocking fee (depending on the product).
Return Policy
We have a 15/30-day return policy (most products have a 30-day return policy, but some of our suppliers only offer a 15-day return window), which means you have 15/30 days after receiving your item to request a return. Most items can be returned within 15/30 days of delivery; however, some items are not eligible for return (e.g., final sale items, liquidation sales items). Additionally, a modified return policy applies to some products on a case-by-case basis. We reserve all rights for the final explanation.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Note: If the original packaging is too damaged to be shipped back, you must use a box that’s similar to the original or a box no longer than 108 inches. FedEx/UPS cannot accept shipments over 150 lbs. (Excludes LTL items)
For damaged or defective items, please email us at Info@brightpathmobility.com for a FREE REPLACEMENT.
For items that were not damaged or defective, you will be responsible for the return shipping costs (whether the item was shipped by parcel or freight) in addition to restocking fees (depending on the product).
To start a return, you can contact us at Info@brightpathmobility.com. If your return is accepted, we’ll send you return shipping instructions, as well as how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Info@brightpathmobility.com.
Return Shipping
Return shipping costs are at the customer’s expense and arrangement. You may choose the return shipper of your preference, but tracking numbers are required to be provided to us at the time the item is shipped back so we can track and verify the return of the item to the warehouse.
In some cases, we can arrange return shipping for you, but that cost will be deducted from your final refund. We will do our best to accommodate these requests but are not able to assist in all return shipments.
For items delivered via UPS or FedEx: Print the shipping label, and bring the package to a nearby drop-off location.
For large, heavy, or fragile items delivered via a special carrier: Follow the same steps above, but instead of printing a shipping label, customers need to coordinate for the carrier to pick up the item at their convenience.
Damages and Issues
Please inspect your order upon reception and contact us immediately at Info@brightpathmobility.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
